Refund & Return Policy

4TECHCO (PRIVATE) LIMITED

Last updated: 6 November 2026

4TECHCO (PRIVATE) LIMITED (“4TechCo”, “we”, “us” or “our”) is a company incorporated in Pakistan under the Companies Act, 2017 with SECP CUIN 0330601. This Refund & Return Policy explains how cancellations, refunds and payment issues are handled for the software development, web development, mobile app development, ERP and POS software, digital marketing, and domain, hosting and cloud services we provide.

1. Our services are digital, so there are no product returns

All of our work is delivered digitally and is customised to each client. We do not sell or ship physical goods. For that reason, there is nothing to return by post or courier, and this policy does not provide for the return of goods. Instead, it sets out when a refund of fees may be available and how refund requests are handled.

Where we deliver tangible media at your request, such as a hard drive, that media remains your responsibility, and any refund is assessed on the digital services provided rather than the media itself.

2. Refund rules by stage of work

Before work begins

If you cancel a project before any billable work has started, you are entitled to a full refund of amounts paid for that project. If we have already incurred third-party costs on your behalf, such as domain registration, hosting, software licences or paid services, those amounts are handled under section 3 below.

During a milestone-based project

Most projects are delivered in agreed milestones. Each milestone is billed for the work involved in planning, designing, developing, testing and delivering that stage. If you cancel part-way through a milestone project:

• Milestones that have already been completed and delivered are not refundable.
• Prepayments for milestones that have not started may be refunded in full, less any third-party costs already incurred.
• Work performed within a milestone that has started but not yet been delivered is assessed fairly. We may retain an amount that reflects the work completed, and refund the balance of any prepayment for that milestone.

If we fail to deliver the agreed scope

If we do not deliver the scope agreed in the proposal or statement of work, please tell us in writing. We will have a reasonable remediation period of 10 working days to correct the shortfall or complete the outstanding deliverables at no additional cost. If we still fail to deliver the agreed scope within that period, you may cancel the remaining work and receive a refund of the fees paid for the undelivered portion. This does not apply where the shortfall results from client-side delays, missing content, missing approvals or access, or changes requested outside the agreed scope.

Digital marketing services

Digital marketing services such as SEO, PPC, social media and email marketing are billed for work performed over the service period. Amounts for periods already worked are not refundable. Prepaid amounts for full future periods that have not started may be refunded if you cancel with at least 7 days’ written notice before the next period begins. Advertising spend paid directly to advertising platforms is governed by those platforms’ policies and is not refundable by us once spent.

3. Domains, hosting and third-party licences

Domain registrations, hosting plans, SSL certificates, software licences and similar third-party purchases are made in your name or on your behalf and are non-refundable once they have been registered or purchased. These purchases are governed by the terms of the relevant provider. If a third-party provider issues a refund to us for a service you paid for, we will pass that refund on to you.

4. How to request a refund

To request a refund, email info@4techco.com within 7 days of the issue arising, and include:

• Your name, company name and contact details.
• The invoice number and date of payment.
• The project or service concerned.
• A clear description of the reason for the request, with any supporting information.

We will acknowledge your request and review it against this policy. We may ask for additional information so we can assess the request fairly. Requests made after the 7-day window may still be considered where the circumstances justify it, but are not guaranteed.

5. How and when refunds are paid

Approved refunds are returned to the original payment method used for the transaction. We aim to process approved refunds within 7–10 working days of approval. The time for the amount to appear in your account after processing depends on your bank or payment provider and may be longer. Transaction charges levied by the payment gateway or bank may not be refundable, as they are charged by third parties. Refunds are made in the same currency as the original payment.

6. Failed, duplicate or incorrect payments

If a payment fails but an amount is debited from your account, it is usually reversed automatically by your bank or payment provider within their normal processing time. If you believe you have been charged twice, or charged an incorrect amount, contact us within 7 days with the transaction reference and invoice number. Once we verify a duplicate or incorrect charge, we will refund the excess within 7–10 working days of approval. Please contact us before raising a chargeback with your bank, so we can investigate and resolve the matter directly.

7. Your statutory rights

Nothing in this policy limits any rights you may have under the laws of Pakistan. This policy is intended to operate alongside, and not in place of, those rights.

8. Contact us

For any question about this Refund & Return Policy or a refund request, contact us: