Service Delivery Policy

4TECHCO (PRIVATE) LIMITED

Last updated: 6 November 2026

4TECHCO (PRIVATE) LIMITED (“4TechCo”, “we”, “us” or “our”) is a company incorporated in Pakistan under the Companies Act, 2017 with SECP CUIN 0330601. This Service Delivery Policy explains how we deliver our software development, web development, mobile app development, ERP and POS software, digital marketing, and domain, hosting and cloud services.

1. Digital delivery only — no physical shipping

All of our services are delivered digitally. We do not ship physical goods, and no physical shipping, courier or delivery charges apply to any of our services. Where a project produces files, code, documentation or reports, these are provided electronically by download link, repository access, email, or through the platform where the work is hosted.

2. What delivery looks like

Depending on the service, delivery may include one or more of the following:

• Source code, build files or design files provided by repository access, archive download or file-sharing link.
• Deployment of a website or application to hosting you own or control, or to hosting arranged by us on your behalf.
• Access credentials, configuration details and administrator accounts for systems we have set up for you.
• Documentation, user guides and handover notes.
• Reports, dashboards, campaign setup and performance summaries for digital marketing services.
• Written confirmation by email that an agreed milestone or deliverable has been completed.

3. Delivery timelines

Delivery timelines are defined in the proposal, quotation or statement of work agreed for each project. Where a project is delivered in milestones, each milestone has its own scope and target date. A project timeline generally starts once the following are in place:

• The proposal has been accepted and any required advance payment has been received.
• We have received the content, assets, brand materials and information needed to begin.
• Any required access to hosting, domains, repositories, accounts or third-party systems has been provided.

Timelines are estimates made in good faith based on the agreed scope. They may change if the scope changes, if feedback or approvals are delayed, or if third-party systems behave unexpectedly.

4. Client responsibilities

To keep a project moving, we rely on you to:

• Provide accurate, complete and lawful content, assets and information when requested.
• Review and respond to drafts, demos and approval requests within a reasonable time, normally within 5 working days.
• Provide timely access to the systems, accounts and people needed for the work.
• Nominate a single point of contact with authority to approve work.
• Raise issues or change requests in writing so they can be tracked and priced.
• Pay invoices in accordance with the agreed terms.

Delays caused by outstanding content, approvals, access or payment may extend the delivery timeline by a comparable period.

5. Revisions, changes and acceptance

Each proposal sets out what is included, including the number of revision rounds where applicable. Revisions within the agreed scope are included. Requests that add to or change the agreed scope are handled as change requests and may affect cost and timeline.

When a deliverable is presented, you have 7 days to review it and report any material issue against the agreed scope in writing. If we do not receive written issues within that period, the deliverable is treated as accepted, without affecting any warranty rights described below.

6. Support and maintenance after delivery

We provide a warranty period of 30 days after delivery during which we will correct defects in our work that cause it not to function as described in the agreed scope, at no additional cost. The warranty does not cover new features, changes to the scope, issues caused by third-party updates, hosting changes, or modifications made by you or another party.

Ongoing support, maintenance, monitoring, backups and enhancements are provided under a separate support or maintenance agreement. Response times and coverage are set out in that agreement.

7. Delays and force majeure

We will keep you informed of any delay that affects delivery. We are not responsible for delays caused by events beyond our reasonable control, including power outages, internet or hosting provider failures, government action, natural disasters, epidemics, civil unrest, or failures of third-party platforms and services. Where such events occur, we will resume work as soon as reasonably possible and agree a revised timeline with you.

8. Delivery records

We keep records of deliverables, handovers, approvals and deployment confirmations for each project. These records help both parties confirm what was delivered and when. Copies are available on request during the project and for the retention period described in our Privacy Policy.

9. Contact us

If you have questions about this Service Delivery Policy or a delivery in progress, contact us: